At Marame, we are committed to delivering high-quality website creation services tailored to your needs. We value your satisfaction and strive to provide transparency in our refund process.
1. Service-Based Refund Policy
As our services are digital and customized to each client, refunds are generally not provided once work has begun. However, we understand that situations may arise where a refund is necessary. Our policy is as follows:
2. Eligibility for Refunds
You may be eligible for a full or partial refund in the following cases:
- Project Cancellation Before Work Begins: If you cancel your project before we begin the website design or development process, you are eligible for a full refund.
- Work Not Delivered: If we fail to deliver any work within the agreed timeframe and no communication or progress has been made, you may request a full refund.
- Dissatisfaction Within Scope Limits: If the final product does not meet the agreed-upon requirements (as defined in the initial agreement) and we are unable to resolve the issue after reasonable revisions, a partial refund may be considered.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- You change your mind after work has begun.
- You request features or functionality that were not included in the original agreement.
- Delays caused by lack of communication or missing materials from the client.
- Dissatisfaction due to subjective preferences (design taste, layout choices) after approval stages.
4. How to Request a Refund
To request a refund, please contact us at:
📧 Email: maramellcus@gmail.com
Include your full name, project details, and reason for the refund request. We will review your request within 5–7 business days.
5. Resolution Process
Once your request is reviewed:
- We may contact you for more information or clarification.
- If approved, refunds will be issued to your original payment method within 7–10 business days.
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a new effective date.
7. Contact Us
If you have any questions about this policy or your eligibility for a refund, please contact us at: